Arturia Forums

Harware Legacy versions => Analog Factory => Analog Factory Technical Issues => Topic started by: alexander.ostuni@gmx.de on July 12, 2008, 03:06:32 pm

Title: Just bought AF Experience and disapointed
Post by: alexander.ostuni@gmx.de on July 12, 2008, 03:06:32 pm

Hi,

at the first start it crashed cubase.
Sometimes the keyboard is not recognised.
Some opresets crackle although there is no cpu spike.
Many presets crackle because of cpu spikes
Generally many cpu spikes (I own a Dualcore E6700, I owned version one some times ago and had not much cpu spikes with a slower pc)
With some presets the "release" knob only canges between no releas at all and very long release (it jumps midways, no chance of any values between no release and very long release)
Has anybody else these problems ?

Alex

Title: Re: Just bought AF Experience and disapointed
Post by: artus on July 12, 2008, 07:23:51 pm

of course i have similar problems.
got a.f. for free by "buy 1 get 1 for free". it worked for one 1 or 2 hours. than cubase 4 crashes & the computer rebooted. since this time i can't start a.f. in the daw or as standalone, although the license control center recognize the key & reads the a.f.1.0 license.
what is to do?

Title: Re: Just bought AF Experience and disapointed
Post by: alexander.ostuni@gmx.de on July 15, 2008, 06:20:43 pm

Hello,

the is certenly something messed up with the presets, and I want some answers from support please. I have paid nearly 300,00 Euro for this!.

Some Presets that are listet with CPU consumption 1 eat up more cpu than some that are listet with 5. Then there are Presets where it says Polyphonie 1 that have at least a Polyphony of eight. And the other way round there are prestets where it says Polyphonie 6 or so that have only Polyphony of one.

For example there is a preset wich is called "Prophet Bass". In the Instrument column it says "CS 80 V" (below that preset there are some Prophet presets). Also that preset says Polyphony 1, but I can play it with at least 8 Voices.
Also many presets have crackles at the beginning of some notes.

This was definetly not the case with AF 1.0.

Please tell me a solution for this mess !!!

Thanks

Title: Re: Just bought AF Experience and disapointed
Post by: alexander.ostuni@gmx.de on July 18, 2008, 12:47:46 pm

Thank you very much for taking my hard earned money for a broken product and and then give no support at all.

Title: Re: Just bought AF Experience and disapointed
Post by: Antoine on July 30, 2008, 06:03:05 pm

This is *NOT* the place to demand Technical Support.

Here is *REALLY* better: http://www.arturia.com/evolution/kb/?View=entry&EntryID=85

Why? Because
1. we use a special bug tracker specially designed for support request, allowing to trace your request, assigning it to developers, transferring it to other services... well, everything a forum is not intended for;
2. you might appreciate whole correspondence NOT to be publicly revealed.

Now please stay cool, keep calm, follow the usual way and everything will run smoothly.

Thanks.