Arturia Forums

Harware Legacy versions => Analog Factory => Analog Factory Technical Issues => Topic started by: Martin Hines on December 26, 2007, 05:31:51 pm

Title: Does Arturia Provide Technical Support for U.S. Customers?
Post by: Martin Hines on December 26, 2007, 05:31:51 pm

Does Arturia provide Technical Support for its U.S. Customers?

I submitted/opened a Tech Support Request on Friday, December 7, 2007 and provided some additional information the following day.  I have sent two additional "reminder" emails.

It is now December 26th, 2007, 19 days since I opened the ticket, and there has been no response or activity at all.

This is also not a case of spam filtering or email blocking of my email, since there has been no response in Arturia's own support system (FogBugz).

Case #35534 -- Opened Dec. 7th, 2007

As of Dec. 26th, 2007 -- No response

Title: Does Arturia Provide Technical Support for U.S. Customers?
Post by: bayofkings on December 27, 2007, 05:54:31 am

I am not going to be any help, but I, too, have an issue, just not ongoing for as long.  Help, please?

Tom

Title: Does Arturia Provide Technical Support for U.S. Customers?
Post by: Martin Hines on January 07, 2008, 02:20:51 am

Update:

-- Dec. 7th, 2007:  Opened Support ticket

-- Dec. 27th, 2007:  Received a response apologizing for the delay and promising to get back to me "ASAP".

-- Jan. 6th, 2008:  Still waiting for an answer to my support ticket  (has been open 30 days)

Title: Does Arturia Provide Technical Support for U.S. Customers?
Post by: Martin Hines on January 07, 2008, 04:31:30 pm

Update:

Jan. 8th: I finally received a response.  I still have a few questions, but I am glad someone is responding.

Title: Does Arturia Provide Technical Support for U.S. Customers?
Post by: Martin Hines on January 16, 2008, 05:12:53 am

Update:

Jan. 15th:  Waiting to get my questions really answered.  The initial response was confusing, so I submitted some additional clarifying questions on Jan. 8th.  No response.

Title: Does Arturia Provide Technical Support for U.S. Customers?
Post by: Martin Hines on January 16, 2008, 08:09:47 pm

*** Update ***

Received a response, and got all of my questions answered.

It took awhile and a little prodding, but Arturia DID answer all of my questions.



Thank you Arturia!!!