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Controllers => KeyLab MkII => KeyLab MkII - Technical issues => Topic started by: Spartacus on December 08, 2022, 08:52:57 pm

Title: Unable to factory reset Keylab 61 MK2
Post by: Spartacus on December 08, 2022, 08:52:57 pm

Hi, I’m after some advice please. I have been advised by Arturia support to carry out a factory reset. ie: hold octave +/- simultaneously whilst turning controller on then confirming LCD prompt to reset with the central controller nob.   Nothing happens, no prompt. Have tried this numerous times.

It is a new controller which had an LCD contrast issue out of the box which it was felt a factory reset ‘may’ help with.  It has the latest firmware which flashed seamlessly last night but I still cannot factory reset the unit. The firmware update did not correct display issue either.

Help please. I’m concerned I may have an expensive paperweight as never used and it’s now out of warranty due to health issues and delays with studio build. Thanks

Title: Re: Unable to factory reset Keylab 61 MK2
Post by: Albert Strasser on January 02, 2023, 07:24:15 pm

Hey! I'm having the exact same issue. I'll let you know if I find a solution.

Title: Re: Unable to factory reset Keylab 61 MK2
Post by: Spartacus on April 29, 2023, 08:39:21 pm

Hi Albert, did you ever find a solution to this problem?