Arturia Forums

Software Instruments => Pigments => Pigments - Technical Issues => Topic started by: alzoxp on December 15, 2021, 02:12:45 am

Title: Pigments 3.5 Missing wave samples - Can't uninstall or reinstall M1 Mac
Post by: alzoxp on December 15, 2021, 02:12:45 am

Hi I just downloaded the new 3.5 updated on my M1 Mac Mini and everything seemed ok.  Started checking the new 3.5 patches out and it says I have some missing samples.

I have checked the folder where its referencing and that folder or these files don't exist anywhere on my mac.

I tried uninstalling Pigments via ASC and it doesn nothing, neither does reinstall.

I'm a little bit frustrated now as I appear to be stuck in a loop.

Things I've tried:

• Multiple reboots
  Uninstall Button on ASC
  Re-install Button on ASC
  Clean Prefs Button
  Re-install ASC
  Logout of ASC
  Login to ASC

Were these samples supposed to download in the update?
I am currently on Big Sur 11.6

Thanks in advance
Alzo

Title: Re: Pigments 3.5 Missing wave samples - Can't uninstall or reinstall M1 Mac
Post by: ngarturia on December 15, 2021, 03:48:31 pm

Hi Alzo,

Same problem here (Mac mini M1 with Big Sur).

Finally i downloaded it from the download-page and installed it directly from the .pkg file.
After that, the sample folder for v3.5 was installed and all worked fine.

Greetings, Norbert

Title: Re: Pigments 3.5 Missing wave samples - Can't uninstall or reinstall M1 Mac
Post by: alzoxp on December 16, 2021, 01:23:16 am

You are a star thank you so so much!