Arturia Forums

Hardware Instruments => PolyBrute => PolyBrute - Technical Issue => Topic started by: larioso on November 24, 2021, 11:04:04 am

Title: Bugsvid to support on modulation and snapshot bugs - they are unable to download
Post by: larioso on November 24, 2021, 11:04:04 am

Is anybody having trouble downloading these videos, since I had 3 rounds of email with support and they don't get what to do.
- this place load mp4 into audio player only
- explained about 3-dot menu on panel
- explained how to click on that and get download alternative for full video

Can you reach these videos if looking differently in diffferent browser, not sure?

This is a report on how messed up add amount gets if you inactivate nodes, and then reactivate in different order. Add amount end up in different slots and different sources.
http://cloudmanfilms.ownit.nu/VOD_20211120_062845_mpeg4.mp4

This is about how snapshots does not hold information, shown for modulations as example
http://cloudmanfilms.ownit.nu/VOD_20211120_150726_mpeg4.mp4

Thought it would be nice with this fixed, if only one firmware update a year.

Thanks for any feedback on this. :)

Title: Re: Bugsvid to support on modulation and snapshot bugs - they are unable to download
Post by: DrJustice on November 25, 2021, 09:51:25 pm

The videos have no picture, i.e. they appear as  just audio files.

Even so, I can confirm your findings for the first one. I'll get into the second one later - seeing how thorough your are, I'm sure that one is easy to follow too.

I'll pass the info on to testing, but I also recommend that you create a support ticket for these cases to increase the chances of them being picked up.

Title: Re: Bugsvid to support on modulation and snapshot bugs - they are unable to download
Post by: larioso on November 26, 2021, 03:28:08 am

Thanks, it is reported to support and confirmed now.

There is a download feature on the three dots menu on the right side of panel.
Just click on 3 vertical dots and will open a menu.
Unfortunate trick they did here, but works once knowing about it.

Title: Re: Bugsvid to support on modulation and snapshot bugs - they are unable to download
Post by: Cpt.Credible on November 26, 2021, 09:41:31 am

I could easily download the files by right clicking the link and selecting "save link as" although chrome did complain that it was unsafe to download from a page that did not support https

Title: Re: Bugsvid to support on modulation and snapshot bugs - they are unable to download
Post by: larioso on November 26, 2021, 02:42:29 pm

Thanks for feedback and other download option.
I asked my ISP that have this really small free webspace to consider dropping loading mp4 to their audio player.
Will see how they respond.

I am used to these hamburger type menu symbols everywhere, even if going from lines to dots, but not all are it seems.