Arturia Forums
Controllers => KeyLab Essential => KeyLab Essential - Technical Issues => Topic started by: AfroLektronik on February 19, 2021, 08:11:50 am
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Hi,
I've applied all the recommended settings, and the transport controls work fine, but the keyboard , faders and wheels don't. Is there a known fix for this please?
I have also tested the unit with a hardware synth, and the keyboard and control wheels work perfectly fine. So its not a faulty unit
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Hi Again,
been in touch with Cubase, and I thought I'd share the solution that worked for me:
Hello,
Please initialise the program preferences by performing these steps:
- Close all programs.
- Open the 'Run' command prompt by pressing the Windows logo key + R simultaneously.
- In the command line of the 'Run' window, enter this path: %appdata%/Steinberg
- Locate the folder which is named the same as your Steinberg program, for example 'Cubase 11_64’.
- Rename it (for example to "x_Cubase 11_64”) in order to hide it.
- Important: If you find folders of previous program versions, make sure to hide or remove them too.
Next time you start the program, a new folder with fresh preferences and default settings will be created - which hopefully fixes the problem you've experienced.
Preferences that you have grown accustomed to and that have taken a lot of time to configure - the key commands (Key Commands.xml) for instance - can be copied from the inactive folder to the newly created active preferences folder at a later point.
More details on the preferences can be found here: https://helpcenter.steinberg.de/hc/en-us/articles/115000245510-Preferences-of-Cubase-and-Nuendo
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Glad you got sorted. Thanks for sharing.
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Thanks for that tip AfroLektronik. Solved one of my issues anyway, ;)