Arturia Forums

Hardware Sequencers => KeyStep Pro => KeyStep Pro - Technical Issues => Topic started by: Overand on July 14, 2020, 08:11:59 pm

Title: Erase diff. ptn breaks current: Silent notes" Lit, w/no parameters: reproducable
Post by: Overand on July 14, 2020, 08:11:59 pm

EDIT: THIS IS REPRODUCABLE NOW, irrelevant details removed. It appears that all you have to do is erase a pattern other than the currently selected one; the currently selected one will be "broken."

WORKAROUND: Always select / be on the pattern you want to erase. Yes, not great for live, but it's workaround-able!

I think I remember a different thread about an issue like this, but I wasn't able to find it. (The thread I link to here is not the one I remember - I believe the thread I'm remembering predates the 1.2.6 firmware release.)

STEPS TO REPRODUCE

(Optional) Factory reset your KSP
Record/enter some notes or drumsinto a pattern
Erase a non-selected pattern

Hold down erase key
Tap pattern key
Tap the (step / number) key for a pattern OTHER than the currently active one

Verify the current pattern is broken

Tap to enable "Step Edit"
Tap any step/number key
Verify that no parameters (Pitch/Gate/Randomness/etc) exist for these notes

This thread (https://forum.arturia.com/index.php?topic=102502.0) may refer to a similar issue with notes, but I'm not certain.

Notes

Firmware 1.2.6.550
The issue persists through:
- a power cycle
- a project load
- copying project to another project
- copying/pasting the pattern
- export to/import from MIDI Control Center (MCC)
- Performing a factory reset, and re-importing the broken project
It was originally saved in in my Project 1(I doubt that's relevant)
I don't think I did a factory reset after my firmware update, though this is my first real issue since the update.

Todo

~~See if saving to a different Project slot changes anything~~
~~See if using a computer/MIDI Control Center (MCC) to save & load keeps the issue~~
(Don't recall what I meant when I wrote this one?)See if either of the above retains the silent note information (randomness, etc etc)
Examine exported JSON from MCC has the information? (Still trying to make sense of the JSON formatting, which is very... uh... opaque.)
~~Try a factory reset? (Ugh. This will certainly resolve the issue, as the "broken" pattern will have been erased.~~

[/list]

Title: Re: "Silent notes"- lit, but with no parameters. (maybe only in Drum Track/Cpy/pst?)
Post by: bianbulley on July 17, 2020, 12:53:57 am

I am having the same issue here!

Title: Re: "Silent notes"- lit, but with no parameters. (maybe only in Drum Track/Cpy/pst?)
Post by: Overand on July 17, 2020, 04:33:44 am

Updated the above - quoting the old version below. MCC Export/Import didn't help, nor did a factory reset (and then importing the pattern). SO, I can provide a project file of a broken project!

Quote from: Overand on July 14, 2020, 08:11:59 pm

I'm not sure what triggered this, but I think it was after I did a copy/paste pattern. Also, I think I remember a different thread about an issue like this, but I wasn't able to find it. (The thread I link to here is not the one I remember - I believe the thread I'm remembering predates the 1.2.6 firmware release.)

I had a Track 1 drum pattern, fairly simple - only one 16-step sequence, no specific "only play on the 1st and 4th repeats" type stuff, but I *did* have note probabilities.

I copied/pasted the pattern from pattern 6(?) to 7(?) - and (I think immediately after that), the track was silent. When I tap on one of the drums/keys, the appropriate sequence/step lights are illuminated, but if I tap on them in "Step Edit" mode- none of the knob-parameters (Pitch/Gate/Velocity/Time Shift/Randomness/etc) are lit. To get the drum to play again, I have to exit step-edit mode to do the typical "tap step to enable/tap step to disable" on every lit step - which unfortunately erases the stuff I'd saved like Probability. (And since those parameters don't show up, I can't just reset them to what they'd been. I'm not sure if the parameters are in the saved patch or not - I may dig through the JSON to see, but, dunno! Hoping the MIDI Control Center will get sequencer support for the KSP!)

Now, I'm not sure if this was caused by the copy/paste, or if it's specific to drum tracks. This thread (https://forum.arturia.com/index.php?topic=102502.0) may refer to a similar issue with notes, but I'm not certain.

Notes
Firmware 1.2.6.550
The issue persists through a power cycle, and a pattern load
It's in my Project 1 - I doubt that's relevant, but there were some situations in the past where it seemed to be.
I haven't tried exporting/importing via computer to see if it persists there
I don't think I did a factory reset after my firmware update, though this is my first real issue since the updarte.

Todo
See if saving to a different Project slot changes anything
See if using a computer/MIDI Control Center (MCC) to save & load keeps the issue
See if either of the above retains the silent note information (randomness, etc etc)
Examine exported JSON from MCC has the information? (Still trying to make sense of the JSON formatting, which is very... uh... opaque.)
Try a factory reset? (Ugh. This will certainly resolve the issue, as the "broken" pattern will have been erased.

Title: Re: Erase diff. ptn breaks current: Silent notes" Lit, w/no parameters: reproducable
Post by: Grum on July 18, 2020, 02:08:56 am

This has just happened to me this evening - came here to post the bug so thanks for saving me some typing! I’ll report it to technical support too.

Title: Re: Erase diff. ptn breaks current: Silent notes" Lit, w/no parameters: reproducable
Post by: Edouard_Arturia on July 31, 2020, 09:49:59 am

Hello.

We fixed this issue, it will be available in the forthcoming update.

Cheers

Edouard