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V Collection - Legacy versions => Jupiter-8V => Jupiter-8V Technical Issues => Topic started by: Cc on December 07, 2009, 11:51:50 pm

Title: eLicenser/dongle issues
Post by: Cc on December 07, 2009, 11:51:50 pm: I'm having serious problems with the eLicenser dongle.

I got my V-Collection today and installed it all, with the proper updates and stuff.
The problem is that the dongle only seems to work rather intermittently.

After a few minutes, it turns off - and loses connection. And disappears from my Control Center.

Followed all the tips and updated the drivers, updated the soft synths, without the dongle attached etc. Also tried to "downgrade" to the earlier License control center as well - but nothing seems to work.

Also tried my other laptop, to see if there was something wrong with my USB ports. But same thing there - it's on for a few minutes and then it shuts down.

I'm rather tempted to assume there's something wrong with the dongle as such.

Has anyone else had this problem?
What did you do to solve it?

Is it possible to transfer all the licenses to the virtual eLicenser?

Or is it possible to get a new dongle? By whom, in that case?

Thankful for any hints - frustrated as eff, over here.

Cheers /Cc
Title: Re: eLicenser/dongle issues
Post by: Antoine on December 08, 2009, 11:11:06 am: Do you plug it directly to the computer, or though an USB hub? This latter kind of device is often reported to be faulty, especially if auto-powered; ones with their own power supply are better.
Title: Re: eLicenser/dongle issues
Post by: onewave on December 08, 2009, 04:53:54 pm: I use a powered hub with four dongles too, never had a problem:

http://www.monoprice.com/products/product.asp?c_id=103&cp_id=10307&cs_id=1030702&p_id=2998&seq=1&format=2

Cheers
Title: Re: eLicenser/dongle issues
Post by: Roshi Ai on December 08, 2009, 10:26:51 pm: I have it plugged in through a non powered hub...and it works.

The only times it does not work is when I have an usb-stick plugged in that is being accesed by the computer every so many seconds.

Good luck and have fun!
Title: Re: eLicenser/dongle issues
Post by: Cc on December 10, 2009, 04:20:15 pm: Quote from: Antoine on December 08, 2009, 11:11:06 am
Do you plug it directly to the computer, or though an USB hub? This latter kind of device is often reported to be faulty, especially if auto-powered; ones with their own power supply are better.
Plugged directly into the computer's usb port(s). I've sent you an update of my issues as an answer to the support mail you sent me. Please take a look and get back to me.