Arturia Forums
Software Instruments => Pigments => Pigments - General Discussions => Topic started by: kb420ps on April 21, 2021, 02:56:20 am
-
Has anyone had any success downloading the Spectrum Sound Bank? It seem as if Arturia's servers are having issues. It took a while for me to get the Pigments 3 update installed, but eventually that worked. I bought the Spectrum Sound Bank. It shows up in my online account, but it doesn't show up in the Arturia Software Center. When I try to download it directly from the website, I get redirected to a webpage that says, "The page that you're looking for can't be found".
Has anyone had any luck downloading it?
-
Hi,
The soundbanks are not yet availble in the Soundstore inside Pigments. When they are, then i think, you will be able to get them activated. I don't think, they will show up in ASC.
-
Hello everyone,
This is my first post here.
Could download and install Pigments today also downloaded the 5 banks available in the update.
Installed one sound bank so far but not sure where they appear, indeed not in the Software Center.
Pigments has a lot of Presets but are the sound banks visible on the Plug in itself or elsewhere ?
They don't appear in the Hard Drive search nor as VST, ... Any idea how to locate them ?
Thanks.
Darko.
-
Hello everyone,
This is my first post here.
Could download and install Pigments today also downloaded the 5 banks available in the update.
Installed one sound bank so far but not sure where they appear, indeed not in the Software Center.
Pigments has a lot of Presets but are the sound banks visible on the Plug in itself or elsewhere ?
They don't appear in the Hard Drive search nor as VST, ... Any idea how to locate them ?
Thanks.
Darko.
The Spectrum presets for Pigments are installed into C:\ProgramData\Arturia\Presets\Pigments\Factory but I cannot get them to activate either. They appear in the store with check marks on them as if they were activated, but they do NOT appear when I click "Owned Banks", so I believe they are having a glitchy moment at the servers.
Terry
-
Thank you.
I see other people having issues.
Guess we must be patient.
-
Today, I was able to download and install the packs directly from the website. It seems as if the issue has been resolved.
-
Today, I was able to download and install the packs directly from the website. It seems as if the issue has been resolved.
I installed them from the website also, but they do not show up in my preset browser.
Terry
-
If you had Pigments open when you ran the installers, the banks may not show up until you close PIgments and re-open it (they didnt for me, on my Mac). Otherwise - no idea why they wouldnt be showing up, if you have run the 5 installers.
Joe
Today, I was able to download and install the packs directly from the website. It seems as if the issue has been resolved.
I installed them from the website also, but they do not show up in my preset browser.
Terry
-
Still not showing up in "Owned Banks", just the downloaded checkmark.
-
Me also. Bought Pigments 3 yesterday and it's running perfectly. Downloaded the Spectrum Sound Banks and ran the installers this morning. Checkmarks in the store, but not available in the presets section. Tried restarting Pigments stand-alone and VST, restarting my computer, and synchronizing via ASC. I am on a Mac running Mojave 10.14.6.
-
Hi,
Here is some things to check and try, if you can't get the Spectrum presets.
1. Be sure you have paid for the presets.
2. Be sure you can see the Spectrum Sound Pack among your products in your Arturia account. Contact Arturia sale/ support if they are'nt there.
3. Download and run the 5 installers manually.
4. Run Arturia Software Center (ASC) and restart Pigments.
If all this is okay and done, then i suggest you contact Arturia Support - unless a restart of your computer helps.
It work here on Windows 10.
-
I'm a little confused about this as well. I purchased Pigments 3 today with the listing saying the Spectrum Sound Packs comes bundled with the purchase. I've successfully downloaded and registered Pigments on my Mac but the Sound Packs aren't listed in my Owned Banks either. I manually installed them from the Arturia site and there are blue check marks on them in the store tab but they're not available for use. They don't show up in my Arturia "My Products" page either so now I'm worried that I purchased Pigments under the impression that the Spectrum Sound Packs were bundled with it but that's not the case.
-
I'm a little confused about this as well. I purchased Pigments 3 today with the listing saying the Spectrum Sound Packs comes bundled with the purchase. I've successfully downloaded and registered Pigments on my Mac but the Sound Packs aren't listed in my Owned Banks either. I manually installed them from the Arturia site and there are blue check marks on them in the store tab but they're not available for use. They don't show up in my Arturia "My Products" page either so now I'm worried that I purchased Pigments under the impression that the Spectrum Sound Packs were bundled with it but that's not the case.
I suggest you contact Arturia sale/support. I've also updated my previous post to make this clear.
-
I'm having the same issue. The Spectrum sound banks are in my account under resource downloads but show up as mostly locked after installation. I've requested for sales support and hopefully this gets resolved soon..
-
For those who asked to support, let us know what they said ?
Thanks :)
-
The Spectrum sound banks are in my account under resource downloads
FYI: The ressources are avavilble for everyone. You shall look under "My Produtcs", when you shall see the products you have.
-
Support replied quickly. Seems some Pigment activations did not correctly register the Spectrum banks.
Let them know, and they will fix the problem for you.
-
I can't see the Spectrum banks under my account product page.
Anyway, I downloaded the banks from here: https://www.arturia.com/products/analog-classics/spectrum-sound-pack/resources and installed them but they don't show up in Pigments.
I reinstalled Pigments but the Spectrum banks doesn't show up. Tried also to add them in the Pigments presets store but I have to pay 5*19.99.
So how will I get these banks show up in Pigments?
-
Had the same issue. Contact sales support and they've resolved it for me promptly. If you bought Pigments 3, it should show up in your My Products as Spectrum crossgrade.
-
Support replied quickly. Seems some Pigment activations did not correctly register the Spectrum banks.
Let them know, and they will fix the problem for you.
Exactly as jerevienband says - it was an issue with my license (from Sweetwater) not registering properly. Support fixed it immediately.
Terry
-
I also bought Pigments 3 bundled with the 5 spectrum packs. I installed it perfectly from the Arturia Software Center, and as for the packs, 4 of them installed fine from the Store view within Pigments, but one of them (Crimson) showed as downloaded (blue check mark) but not in "My Banks" like the others. Following advice on this thread I went directly to the website in My Products, clicked on the Crimson download link (the word, not the down arrow, which was broken,) closed Pigments, ran the installer, and when I opened it there it was in My Banks :D
If you are still having problems I encourage you to contact support.