Arturia Forums

V Collection - Legacy versions => Modular V => Modular V Technical Issues => Topic started by: acoostick on July 25, 2004, 04:27:23 am

Title: from what ive read, tech support sucks
Post by: acoostick on July 25, 2004, 04:27:23 am

WHY EVEN HAVE A FUCKING FORUM IF THERE ARE NO MODS OR PEOPLE TO HELP OUT AND ANSWER QUESTIONS, THIS WHOLE THING IS ONE BIG FUCKING TEASE!  except for a couple nice dudes answering questions just for the hell of it.

Title: With that attitude, I am surprised anyone takes you serious.
Post by: rictheobscene on August 17, 2004, 01:57:03 pm

First of all read this:

http://forums.arturia.com/forums/viewtopic.php?t=28

Pretty much explains it. I have no problem getting help from Arturia's tech support people when I e-mail their support center. Here are a few reasons why.

(1) My software is legitimate and registered, and my serial number is included in all requests for support.
(2) Before contacting technical support, I make sure it is truly a problem with the Arturia product. I am surprised at the number of people who blame it on Arturia; when, in reality, the problem is that the machine they are trying to run the software on is a piece of sh!t flea market special. Arturia makes professional software, so don't run it on an amatuer machine.
(3) When I contact them, I include all relevant system specs and everything I have done thus far to diagnose and attempt to correct the problem.
(4) Sometimes there is a few days between when I ask for help and when a solution is provided. This is to be expected, before Xavier and company can help me, they have to be able to reproduce the problem and diagnose it.

I don't mean to be tart, but given the rather rude rant in the opening post, I felt it necessary to be blunt.