Arturia Forums

Hardware Sequencers => BeatStep Pro => BeatStep Pro - Technical Issues => Topic started by: tomatoKetchup on May 25, 2018, 06:58:04 pm

Title: Faulty knob makes BSP act erratically (video included)
Post by: tomatoKetchup on May 25, 2018, 06:58:04 pm

Hello,

I just acquired a BSP and I found out that the Knob 16 has an issue when you turn it while applying the slightest pressure towards the right, which makes me believe it's most certainly a hardware issue rather than software. Anyway to be sure, twice I updated to the latest firmware (2.0.1.0) and twice I did a factory reset, but it still occurs.

The following video shows exactly what's going on:
https://youtu.be/dX3YWGsnjs8

As you can see, it very rapidly sends random notes, while also randomly changing sequencer patterns and output midi channels too.

I'm about to contact Arturia's support but I first wanted to talk about it here in case this is a known issue and there's a workaround.

Thanks for reading.

Title: Re: Faulty knob makes BSP act erratically (video included)
Post by: I grec on June 07, 2018, 09:11:23 am

Hi tomatoKetchup,
I think you should contact support.

Regards,
Y.

Title: Re: Faulty knob makes BSP act erratically (video included)
Post by: tomatoKetchup on June 07, 2018, 10:36:33 am

Hi. Yes, it's done already, they've sent me a new pot. Forgot to close the thread, sorry.
Cheers.

Title: Re: Faulty knob makes BSP act erratically (video included)
Post by: endreola on June 24, 2018, 06:40:33 am

Glad you found a fix.

Am just curious, how much effort does it take to replace the pot?  Do they plug into a socket or requires soldering?

Title: Re: Faulty knob makes BSP act erratically (video included)
Post by: tomatoKetchup on June 24, 2018, 10:53:45 am

Yes, replacing the knob requires soldering.