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General => Website => Topic started by: biggestmuff on November 20, 2018, 10:09:11 pm

Title: [SolvedUser Blocked - Unable to Log In to My Arturia but I can use ASC just fine
Post by: biggestmuff on November 20, 2018, 10:09:11 pm

I'm unable to login to My Arturia, but I can use authenticate into ASC and use it to update and register my purchased software just fine.

I'm also unable to open a technical ticket through the Support link as it wants me to log in to My Arturia.

How do I proceed?

Thanks.

Title: Re: User Blocked - Unable to Log In to My Arturia but I can use ASC just fine
Post by: ben arturia on November 21, 2018, 08:49:08 am

Hi biggestmuff,

Please give it a try now.
This should be good. Your account had been blocked because you've typed a wrong password too many times.
Best
Ben

Title: Re: User Blocked - Unable to Log In to My Arturia but I can use ASC just fine
Post by: biggestmuff on November 22, 2018, 01:36:51 am

Thanks!

Now I can upgrade my V Collection 5 to 6!

Title: Re: [SolvedUser Blocked - Unable to Log In to My Arturia but I can use ASC just fine
Post by: ben arturia on November 22, 2018, 12:41:00 pm

You're welcome !
Enjoy !