Arturia Forums

Hardware Sequencers => BeatStep Pro => BeatStep Pro - Technical Issues => Topic started by: waycroft on October 22, 2017, 05:27:08 am

Title: Looper gets stuck, have to power off to reset
Post by: waycroft on October 22, 2017, 05:27:08 am
Hey guys, 

New here. Searched a bit for any related threads and didn't find anything.

Basically, during a set I played today (and this has been happening in practice), when using the looper it got stuck (at the time it was 1/16 loop), and during it being stuck I could not change patterns, and stopping/starting again did not solve it.  I had to shut it off mid-set to bring it back to normal.

I have the latest firmware update, and am using it as a master clock with ableton as slave. I experience it even more often when Ableton is mater and BSP is slave.

Anyone having this issue and know what might be the problem?

Thank ya~~
Title: Re: Looper gets stuck, have to power off to reset
Post by: I grec on October 23, 2017, 09:51:10 am
Hi waycroft,

Regards,
Y.
Title: Re: Looper gets stuck, have to power off to reset
Post by: SomeCallMeFamous on October 23, 2017, 11:32:48 pm
Having the same issue here, will try out what is proposed
Title: Re: Looper gets stuck, have to power off to reset
Post by: waycroft on November 07, 2017, 06:14:16 am
@grec:

I have tried touching/releasing again as a way to un-stuck it. Really I've pressed every button, only thing that does it is powering off/on.

I will troubleshoot with the send/receive trick. Hopefully that works.

Unfortunately it's difficult to replicate since it kind of happens on its own.

I'll update and if anyone tries this please let me know if they have experience with this issue/any luck.

Best!
Title: Re: Looper gets stuck, have to power off to reset
Post by: Lenny on November 09, 2017, 08:19:42 pm
@grec : I'm pretty sure this is related to the bug I reported (https://forum.arturia.com/index.php?topic=91109.0).

If so, then good news (read that thread).
Title: Re: Looper gets stuck, have to power off to reset
Post by: I grec on November 13, 2017, 09:53:31 am
Quote
@grec : I'm pretty sure this is related to the bug I reported (https://forum.arturia.com/index.php?topic=91109.0).

If so, then good news (read that thread).
I do not think so. I think it may be a hardware issue.
Title: Re: Looper gets stuck, have to power off to reset
Post by: al16bit on January 29, 2018, 12:29:13 am
im experiencing the same problem. the looper gets jammed on and the only resolution is powering off. nothing i try will sort it. its becoming totally unusable now.
Title: Re: Looper gets stuck, have to power off to reset
Post by: I grec on January 29, 2018, 05:44:47 pm
Hi al16bit,
I saw in you other post that you are using a DrumBrute. Does the looper get stuck without DrumBrute being connected?
Either you have a touchstrip hardware issue, either you created some MIDI loopback.

Regards,
Y.
Title: Re: Looper gets stuck, have to power off to reset
Post by: al16bit on January 29, 2018, 06:00:46 pm
yes it still gets stuck mate.
Title: Re: Looper gets stuck, have to power off to reset
Post by: I grec on January 29, 2018, 06:50:21 pm
Hardware issue so.
Title: Re: Looper gets stuck, have to power off to reset
Post by: al16bit on January 29, 2018, 07:24:28 pm
so does that mean i need to return it? :(
Title: Re: Looper gets stuck, have to power off to reset
Post by: I grec on January 29, 2018, 08:13:03 pm
I think so.
Title: Re: Looper gets stuck, have to power off to reset
Post by: al16bit on January 30, 2018, 06:16:20 pm
also, it cannot be a midi loopback, as there is no midi in signal going to the beatstep at all.

So should i contact you guys or the retailer then?
Title: Re: Looper gets stuck, have to power off to reset
Post by: I grec on February 05, 2018, 06:37:11 am
Quote
So should i contact you guys or the retailer then?
I admit I don't know what will be faster. It depends where you live, where you bought your device. I think the choice is up to you.

Regards,
Y.